Privacy Policy

Last updated: May 18, 2026

Shakti IT Services ("we", "us", or "our") operates the website www.shaktiitservices.in. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our contact form.

1. Information We Collect

We collect personal information only when you voluntarily submit it through our contact form:

• First name and last name
• Email address
• Phone number (optional)
• Company name (optional)
• Service interest
• Message content

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiry or service request
• Communicate with you about our services
• Provide you with a consultation or proposal if requested

We do not store your form submissions in any database. The information is delivered to us via email and used only for the purpose of responding to your inquiry.

3. Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects:

• Pages visited and time spent
• Approximate geographic location (country/city level)
• Device type, browser, and operating system
• Referring website or search engine

This data is aggregated and anonymous — it cannot identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Data Sharing

We do not sell, rent, or share your personal information with any third parties, except:

• Email delivery: We use Resend (a transactional email service) to deliver form submissions to our team. Resend processes data solely for delivery purposes and does not retain it.
• Hosting: Our website is hosted on Cloudflare Pages. Cloudflare may process request metadata (IP addresses, headers) for security and performance purposes under their own privacy policy.

5. Data Retention

Form submissions are delivered to us via email. We retain these emails only as long as necessary to respond to your inquiry and for reasonable business follow-up. We do not maintain a separate database of form submissions.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Request access to your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for future communications

To exercise any of these rights, email us at admin@shaktiitservices.in.

7. Cookies

Our website uses cookies set by Google Analytics to distinguish unique visitors and track sessions. These are first-party cookies and expire after 2 years of inactivity. No advertising or tracking cookies from third-party ad networks are used.

8. Security

We protect your data through:

• HTTPS encryption on all pages
• Security headers (HSTS, CSP, X-Frame-Options)
• Cloudflare's DDoS protection and WAF
• Honeypot spam protection on forms (no data sent to third-party CAPTCHA services)

9. Children's Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Shakti IT Services
Email: admin@shaktiitservices.in
Website: www.shaktiitservices.in